Terms of Service

Effective Date: [Insert Date]

Welcome to Tirupati Cellular. By using our website www.tirupaticellular.com, purchasing products, or availing our services (including home service in Pune), you agree to the following Terms of Service.

Please read them carefully.

1. Services Offered

Tirupati Cellular offers:

• Mobile phone sales and accessories (in-store and online)

• Mobile repairs and servicing

• Home service for mobile repair, exchange, or delivery (across Pune city limits)

All services are subject to availability and location feasibility.

2. Eligibility

You must be at least 18 years old to make a purchase or book services from Tirupati Cellular. By using this site, you confirm that you meet this requirement.

3. Pricing & Payments

All prices listed on the website or communicated offline are inclusive of applicable taxes unless otherwise stated. Tirupati Cellular reserves the right to modify pricing without prior notice.

Payment options include:

• UPI

• Debit/Credit Cards

• Cash on Delivery (for select areas)

• Net Banking

4. Home Service Policy

• Home service is available across Pune city.

• Additional service or visit charges may apply based on your location and service type.

• Same-day or next-day appointments are subject to availability.

• A technician may carry limited inventory; certain repairs may require device pickup.

5. Warranty & Returns

• All new products carry brand-specific warranties. Tirupati Cellular does not offer additional warranties unless mentioned.

• For accessories and repairs, warranty coverage is limited and will be communicated at the time of purchase/service.

• Return/exchange of products is subject to the condition, original packaging, and receipt of purchase.

• No returns will be accepted for used or damaged items without valid reason or proof of issue.

6. Cancellation & Refunds

• Orders can be cancelled before dispatch or technician assignment.

• In case of paid cancellations, refund (if applicable) will be processed within 7 working days.

• No refunds will be provided for completed services unless a defect or error is proven.

7. Data & Privacy

All customer data is handled as per our Privacy Policy. We do not share personal information with third parties except for service fulfillment.

8. Limitation of Liability

Tirupati Cellular will not be held liable for:

• Loss of data during repair (customers are advised to take backups)

• Delay in service due to unforeseen conditions

• Third-party product defects or failures

9. Intellectual Property

All content, logos, and visuals on this website are the property of Tirupati Cellular. Unauthorized use, reproduction, or copying is prohibited.

10. Updates to Terms

Tirupati Cellular reserves the right to update or modify these Terms at any time. Users are advised to review this page periodically for any changes.

11. Contact Information

For queries regarding these terms or any service: Tirupati Cellular
Shop No 18, Sacred Heart Town, opp. BLOCK-B, Wanowrie, Pune, Maharashtra 411040 Phone: 099227 76677

Privacy Policy

Effective Date: [Insert Date]

At Tirupati Cellular, we value your privacy. This policy outlines how we collect, use, and protect your personal data when you interact with our website or avail our services.

1. Information We Collect:

• Personal Information: Name, address, mobile number, email.

• Device Information: Model, IMEI (during service/repair).

• Service Data: Appointment logs, product preferences, payment history.

2. How We Use Your Information:

• To deliver and manage services.

• For appointment scheduling and reminders.

• To provide customer support.

• For promotional communication (only with your consent).

3. Data Sharing:

We do not sell or rent your data. It may be shared:

• With technicians for service delivery.

• With payment processors for transactions.

• If required by law.

4. Security:

We follow reasonable data protection measures, but no system is 100% secure. Users are advised not to share OTPs or passwords with anyone, including Tirupati Cellular staff.

5. Cookies & Tracking:

We may use cookies for website performance, but we do not track personal behavior for ads.

6. Your Rights:

You can request to:

• Access your stored data.

• Correct any inaccuracies.

• Request deletion (except data legally required to be retained).

Return Policy

Purpose: Clear conditions under which a customer can return or exchange products or request refunds.

Return, Exchange & Refund Policy

Effective Date: [Insert Date]

At Tirupati Cellular, we aim to keep our customers satisfied. Below are the terms for returns, exchanges, and refunds.

1. Return/Exchange Eligibility:

• Mobile Phones: Can be returned/exchanged within 2 days of delivery if unopened and unused.

• Accessories: Can be exchanged within 7 days if found faulty or non-functional.

• Used or Damaged Products: Not eligible unless there is a verified defect.

2. Conditions:

• Original invoice is mandatory.

• Product must be in original packaging.

• Refunds will be processed only after product inspection.

3. Services:

• No refunds once service is completed.

• For incomplete or disputed service, we may offer a re-visit or credit note.

4. Refund Mode & Timeline:

• Refunds (if applicable) will be credited within 7 working days via the original payment method.

5. Warranty Claims:

Brand-specific warranties must be claimed via authorized service centers. We assist in coordination but are not liable for brand delays.